I love to teach people. I am a born teacher. And in any course that a person takes with me, they will be guaranteed to experience at least two or three “soap box” moments. You see, there are certain topics that I get really passionate about, really heated about. So you will notice that this post is a bit more “pithy” than usual.
This particular soap box moment is about professionalism. And if you are not in the industry I use as the example here, simply insert any industry of choice I would bet that the story holds true.
Part of the work I do is teaching and training people who want to become fitness professionals. Now I don’t know how fitness professionals are viewed where you are, but in most places I have been they are not viewed the way I would hope that they would be.
Let’s see why…
Step into your garden variety fitness centre or gym and watch the front desk staff, personal trainers and group fitness instructors for a moment. What do you see? In most cases it is a front desk person who is too busy reading the latest issue of Muscle Magazine to bother even making eye contact with you. It is a personal trainer who for $60 an hour will watch you work out while they eat their boiled chicken and steamed broccoli while they check Facebook on their phone. And it is a group fitness instructor who sees their class as a way to work out while they get paid.
Now, please understand, I am not painting all fitness professionals with this brush. There are really amazing front desk staff, personal trainers and group fitness instructors out there. The challenge is, like most of us, the general public who come to us fitness professionals for help, remember (and share) the bad experiences more freely than the good.
So, think about how you show up in your workplace. How to you interact with your customers, what level of service do you provide? Now imagine that you had that same experience in your doctors office. Imagine walking in and the receptionist just sat there reading a magazine and never looked up. Imagine having your doctor eat their lunch and check Facebook on their phone while you are trying to explain the reason for your visit. You would be outraged, you would be appalled.
So why aren’t we appalled when this happens in a gym? Why do we accept sub-standard customer service? It’s time that the general public, and fitness professionals alike, demand more from our industry. The amazing fitness professionals dedicate their heart and soul to mastering what they do, to continually learning how to help their clients even better. And they are getting a bad name from all those other fitness people who really just want an easy paycheque and a free gym membership.
True fitness professionals are educated, dedicated and do what they do because they love helping others. If the staff at the gym that you go to, or work at, don’t fit that bill, I suggest you take your business elsewhere.
[Tweet “Enough with the crappy service and the lack of professionalism”]
It’s time for these people to get their shit together or get out of my industry.